As I mentioned here, a company called Xansa has won the BBC finance contract. The official BBC press release contained the phrase "Xansa have indicated that they will treat all existing Medas staff with fairness and sensitivity". All sounds nice so far, right?
Today we’ve read in the BBC’s in-house journal Ariel that "the voice contact also remains in the UK at Xansa’s Manchester base". So the first act of sensitivity is telling our helpdesk staff through the press that their jobs are going to Manchester. That quote comes from Zarin Patel, the finance director in charge of the whole shebang, so it’s probably accurate. It really doesn’t bode well does it?